Ask us anything about 72i

When you open an account at 72i and make your first deposit, the system automatically adds a bonus to your balance. You receive 120% of your deposit amount as a bonus, up to a maximum of 300,000 Ks. For example — if you deposit 20,000 Ks, you get a 24,000 Ks bonus, giving you 44,000 Ks to play with. There is no need to contact support or download anything — the bonus is added instantly when you deposit.

A wagering requirement is the number of times you need to play through your bonus amount before you can withdraw it. For the 72i welcome bonus, you must play through the bonus amount × 25 times. For example — if you deposit 520,000 Ks and receive a 300,000 Ks bonus, you must play through 300,000 Ks × 25 = 7,500,000 Ks in total before you can withdraw winnings from that bonus.

The referral program lets you invite friends and benefit together. The referrer receives 10% of the referred friend's first deposit as bonus cash, up to 30,000 Ks per person. On top of that, you also earn 0.1% of your referred friends' valid bets as a weekly commission. These rates apply consistently regardless of how many people you refer.

Yes, bonuses have an expiry period. After receiving a welcome bonus, you must meet the wagering requirement within the set time period — if you do not, the bonus may be forfeited. You can check the exact expiry in the terms and conditions shown when you accept the bonus. It is recommended to start playing right after receiving a bonus so you can use it effectively.

The welcome bonus is available once per account and once per person. It is offered on your first deposit only and cannot be claimed again on subsequent deposits. However, seasonal promotion bonuses and VIP cashback rewards can be claimed on an ongoing basis. If you attempt to open multiple accounts to claim the bonus again, your accounts may be suspended.

Log in from the 72i login page, open the deposit menu, and select KBZPay. Enter the amount in Ks, get the transfer number, then send the payment from the KBZPay app. The minimum deposit is 5,000 Ks and it is available 24/7 with no banking-hours restrictions. It is recommended to keep your Transaction ID after sending so you can check the status if needed.

72i does not charge any fees for deposits. However, KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer services may apply their own transaction fees — these are handled by the third-party service providers and are not controlled by 72i.

First, check your KBZPay / Wave Money / bank transaction history to confirm the payment was successful. If the payment shows as successful but your account balance has not updated, note your Transaction ID, amount, and the time of transfer, then contact 24/7 Live Chat customer support immediately. Issues of this kind are typically resolved within minutes.

72i supports five deposit methods: KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. The minimum deposit is 5,000 Ks regardless of which method you choose. For withdrawals, the same methods are used and the minimum withdrawal is 30,000 Ks. Withdrawals are normally processed within 30 minutes to 3 hours.

72i's VIP program has three levels: Bronze, Silver, and Gold. At Bronze level you can receive up to 0.4% weekly cashback; at Silver level up to 0.8%; and at Gold level up to 1.2%. Cashback is a benefit where if you have net losses during a given period, a set percentage of those losses is returned to you each week.

If you have any losses during a week of play, the cashback percentage on those losses (0.4%, 0.8%, or 1.2% depending on your VIP level) is calculated and paid out as weekly cashback. For example — a Gold VIP player who loses 100,000 Ks in a week can receive 1,200 Ks cashback. This cashback can be played again and comes with no bonus conditions.

As your VIP level goes up, not only does your cashback rate increase, but you also get priority customer service, faster access to the support you need, quicker withdrawals, and tailored promotion offers. Gold VIP players also get priority access to special events and seasonal offers.

VIP level upgrades are tied to the volume of your playing activity. The more you play, the longer you play, and the more regularly you play, the higher your chances of moving up a level. For the exact requirements on level upgrades, you can ask customer service directly via 24/7 Live Chat.

72i takes responsible gambling seriously, so players can set their own deposit limits whenever they choose. To do this, contact customer service and tell them which period (daily, weekly, or monthly) you want to limit and by how much. The support team will note and apply the limit for you.

There are two options available: Cooling-off (taking a short break) and Self-exclusion (stopping for a longer period). Cooling-off means temporarily pausing play for a few days to a few weeks, while Self-exclusion means stopping for a longer stretch. Whichever you choose, contact 24/7 Live Chat customer service to make the request and the support team will take care of it.

Only players aged 21 and above are allowed to play on the 72i platform. This age limit is strictly enforced to prevent underage play. Age is verified at the time of account registration, and accounts found to have submitted false information may be suspended.

If you feel that gaming has become a problem, acknowledging it and making the decision to seek help is the right thing to do. You can discuss these issues in 72i's customer support Live Chat and get assistance. You can also learn more on the responsible gaming page (Responsible Gaming) and request self-exclusion.

Continuing to play when you cannot afford it can lead to further problems. In this situation, stop playing immediately and contact 72i's customer service to set a deposit limit. The platform can point you toward good ways to address financial difficulties. We want to remind you repeatedly that gambling is not a way to solve financial problems.

If you cannot remember your password, go to the 72i login page and select "Forgot Password" or the equivalent option, then enter the phone number or email address used to register your account. You will then receive a verification code and can set a new password. If you have trouble, contact customer service, and they will verify your identity and assist you.

Your username can be any combination of numbers and letters that is clear and easy to remember, but using a randomly generated password is more secure. Your password should be at least 8 characters long and combine uppercase letters, lowercase letters, numbers, and symbols — avoid anything that reveals who you are, such as your name or date of birth. Never share your password with anyone.

When logging in from a new device, a verification step may be required as a security measure. This is a normal process to protect your account. If you receive an unexpected verification code and you were not the one logging in, it is recommended that you change your password immediately and contact customer service — this is the first step to take for account security.

Go to the 72i login page and click the option to register an account. Set your phone number, username and password, then verify your phone number with OTP verification to complete registration. Note that accounts opened by anyone under 21 can be suspended without notice. If you have any issues, contact customer support for guidance.

No — only one account per person is allowed. If multiple accounts are found, bonuses will be suspended and the accounts may be closed. Family members may open separate accounts, but there is a risk of issues if accounts are opened from the same device, network IP or bank account, so we recommend discussing this with customer support in advance.